Worldwide Shipping Rates*
|Order Value||Standard Shipping (10-20 Business Days)||Express Shipping (7-12 Business Days)|
*UK only: Minimum order value of £135.
Please allow 3-7 business days for order processing before shipping (for items that are in stock). This is to allow each item to be independently quality checked.
Tracking information will be provided by email as soon as your order has shipped.
If you have any queries about the status of your order, please send your query, along with your order number to email@example.com and we will aim to reply within 72 hours.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer and are payable upon receipt. Please view the table below to view the applicable tax rate for your country.
|Australia||No tax or duties due on orders under $1000 AUD. Orders over $1000 AUD in value will be subject to GST.|
|European Union||Orders of any value will be subject to import duty and vat (please view the official website of your countries customs for specific rates).|
|Norway||No tax on orders under 3500 NOK.|
|United Kingdom||Minimum order value £135. All orders will be subject to VAT (20%) and import duties at the point of delivery. Please note VAT and import duties are not reflected in the pricing on our website and will be an additional charge taken by the courier.|
|United States||No tax or duties due on orders under $800. Orders over $800 in value will be taxed.|
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
Where the customer refuses to pay taxes it is not guaranteed that the item will be returned by customs. International returns initiated due to refusal to pay duties and taxes will be subject to a $25 per item restocking fee which will be deducted from the refund amount. Those items that are not returned by customs due to unpaid taxes will not be eligible for refund.
In this event, where an order has been subject to “free shipping” you will be refunded minus the cost price of the shipping paid by ourselves.
When entering your address, please double check to ensure that it’s correct. In the event that an incorrect delivery address is provided, your order will most likely be returned to our warehouse by the postal or courier service used.
In this event, you will need to provide the correct address to us and pay the shipping fee again (even if free shipping applied in the first instance). If the item is no longer wanted, we will refund your item (minus the shipping fee and a $15 restocking fee).
In the event that an item goes missing as a result of incorrect address entry, the item will not be eligible for refund or replacement.